Version: October 2025
Applicable to all orders via www.van-hoop.nl

About us
Van Hoop Coffeeroasters
Visiting and return address: Esdoornstraat 3, 8021 WB Zwolle, Overijssel, The Netherlands
Email: info@van-hoop.nl
Website: www.van-hoop.nl
Chamber of Commerce number: 94669201
VAT number: NL866854009B01
RSIN: 866854009
Bank account: NL25 ABNA 0138 3197 82
BIC: ABNANL2A

General Terms and Conditions
2.1 Applicability
These terms and conditions apply to every offer from Van Hoop Coffeeroasters and to every agreement concluded between Van Hoop Coffeeroasters and the consumer via the webshop or other sales channel. By placing an order, the customer agrees to these terms and conditions.
2.2 Offer and Agreement
The offer on the website is non-binding. Van Hoop Coffeeroasters reserves the right to change or modify the offer.
An agreement is concluded once the customer places an order and Van Hoop Coffeeroasters confirms it by email.
Van Hoop Coffeeroasters may refuse orders or request additional information if it suspects misuse or payment problems.
2.3 Prices
All prices are in euros, including VAT (if applicable) and excluding shipping costs, unless stated otherwise.
Any shipping costs will be clearly stated during the ordering process.
For shipments outside the Netherlands, import duties, taxes, or levies (such as the Kaffeesteuer in Germany) may apply. These costs are always borne by the customer. Van Hoop Coffeeroasters is not responsible for these.
Obvious errors in prices or descriptions do not bind Van Hoop Coffeeroasters.
2.4 Payment
Payment is made via the offered payment methods.
The order will only be shipped after full payment has been received.
Failure to pay on time may result in termination of the agreement.
2.5 Delivery
Orders are shipped using the most suitable carrier, usually DHL, PostNL, or DPD.
Delivery times are indicative and not binding.
Exceeding delivery times does not entitle you to compensation or termination, unless otherwise reasonably expected.
The customer is responsible for providing a correct delivery address. Additional shipping costs may apply for an incorrect address.
Outside the Netherlands, Van Hoop Coffeeroasters is not liable for delays due to customs or local regulations.
2.6 Right of Withdrawal and Returns
Perishable products such as coffee, tea, and other fresh products are not eligible for returns. These cannot be returned.
Non-perishable products have a 14-day right of withdrawal. The customer must return the product unused, undamaged, and in its original packaging. Return costs are the responsibility of the customer.
You can exercise your right of withdrawal via the contact form on the website.
2.7 Complaints and Service
Complaints can be submitted via the contact form on the website. Please state the order number and a clear description.
Van Hoop Coffeeroasters aims to respond substantively within 5 business days.
Disputes that are not resolved through consultation will fall under the competent court in Zwolle, the Netherlands.
2.8 Liability
Van Hoop Coffeeroasters is not liable for damage resulting from the use of products, unless there is intent or gross negligence.
Not liable for: incorrectly entered address, loss or delay in transport, foreign levies, force majeure.
Total liability is limited to the amount of the relevant order.
2.9 Force Majeure
In the event of force majeure such as fire, strikes, government measures, pandemics, supplier delays, or technical failures, delivery may be suspended or the agreement may be terminated without compensation.
2.10 Intellectual Property
All content on the website, including text, photos, logos, and trademarks, is the property of Van Hoop Coffeeroasters or its licensors and may not be copied or used without permission.

Applicable law
: All agreements are governed exclusively by Dutch law. Disputes will be submitted to the competent court in Zwolle, the Netherlands.

Privacy Statement
3.1 What data do we collect?
Name and address details
Email and phone number
Payment details via secure providers
IP address and website behavior for analysis
3.2 Why do we process data?
Processing and shipping orders
Communication about orders and service
Improvement of website and services
Possible newsletters (with explicit permission)
3.3 Retention period
Personal data will not be stored longer than necessary, in accordance with the fiscal retention period of 7 years.
3.4 Sharing data
Only with necessary third parties such as: payment providers, carriers, IT/hosting partners.
3.5 Your rights
Access, correct, delete or object to the processing of your data. Requests via info@van-hoop.nl.
3.6 Complaints
In case of complaints about data processing, you can contact info@van-hoop.nl or the Dutch Data Protection Authority.

Cookie Statement
Our website uses cookies to function properly, improve your experience and keep track of statistics.
Which cookies do we use?
Functional cookies: necessary for website operation
Analytical cookies: for insight into website use (e.g. Google Analytics)
Marketing cookies: for personalized advertisements (only with permission)
Your choice
Cookies can be refused or deleted via browser settings. Some parts may then work less well. Analytical and marketing cookies can be managed via the cookie settings.
More information
Questions about cookies or privacy: info@van-hoop.nl

At
Van Hoop, we believe in transparency and fair trade. This also applies to our terms and conditions and privacy policy. Quality, honesty, and respect are central to our coffee and our agreements.